Jun 27 2021


9:00 am - 5:00 pm

Summer 2021 Learning Session

Register by Friday, June 18th

Register Here

The California Right Meds Collaborative (CRMC), in partnership with Los Angeles County Department of Public Health, L.A. Care Health Plan, Inland Empire Health Plan, and Brand New Day Health Plan, is preparing community-based pharmacists to successfully deliver Comprehensive Medication Management (CMM) services to address the high burden of uncontrolled chronic diseases in local communities.

Target Audience

Pharmacists and leaders of health plans and government healthcare organizations interested in joining CRMC to implement or advance CMM services for high-risk patients in alignment with population health priorities. 


Advance strategies and infrastructure for sustainable CMM services designed to improve health outcomes while lowering total cost of care for patients with uncontrolled chronic diseases.

Learning Objectives

Total CE hours: 6.0 hours  

9:20-10:55am: KEYNOTE-Physician Leadership Perspective and Generating Disruption (1.5 contact hours)                        

  • Share insights on the value health plans are seeking from adding a clinical pharmacist to the healthcare team  
  • Incentivize health systems to partner with clinical pharmacists  
  • Describe health plan strategies for funding Comprehensive Medication Management services (e.g. payment models, P4P alignment, medical benefit vs. pharmacy benefit, etc.) 
  • Practice and nurture a mindset for generating innovative ideas  
  • Form connections between otherwise disparate concepts and ideas  
  • Select relevant resources within the CRMC Practice Alignment Guide for initiating, improving, or advancing a CMM practice 

UAN: 0007-0000-21-005-L04-P      Knowledge-Based  

 11:05am-12:35pm: THE CRMC JOURNEY: Progress, Challenges, and Successes (1.5 contact hours) 

  • Identify current and evolving challenges and priorities related to chronic disease control, including impact of COVID-19
  • Describe general direction and strategy moving forward, and alignment with CRMC (Why should other health plans join?)  
  • Develop strategies for expanding a CMM program despite challenges including the COVID-19 pandemic  
  • Formulate a plan to improve efficiency and effectiveness of CMM services  
  • Describe direct and indirect patient care services that leverage the unique skills of clinical pharmacy technicians 

UAN: 0007-0000-21-006-L04-P      Knowledge-based    

1:15-2:45pm: Patient Engagement and Activation (1.5 contact hours) 

  • Use OARS to support active listening 
  • Recognize personal roadblocks to active listening and practice approaches that avoid these
  • Utilize the Readiness Ruler or similar approach to gauge a patient’s preparedness for change and probe the reason for his/her response
  • Apply strategies for overcoming barriers to implementing shared decision making from the patient perspective 

UAN: 0007-0000-21-007-L04-P   Application-Based  

2:55-3:45pm: Breakout Session 1A (.75 contact hour) Advanced Clinical Skills for Diabetes and Hypertension 

  • Develop strategies for overcoming common challenges in management of diabetes and hypertension in CMM 
  • Discuss clinical instances to consider exceptions to strict glycemic control 
  • Consider health plan priorities in clinical decision making when providing CMM to patients with diabetes and hypertension 

UAN: 0007-0000-21-008-L01-P    Knowledge-Based 

Breakout Session 1BVideo Telehealth: Best Practices  

  • Identify free and low cost video telehealth platforms for the delivery of CMM
  • Develop or refine a video telehealth workflow process that optimizes delivery of CMM services
  • Share solutions for ensuring that telehealth services are simple and comfortable for patients to use 

 UAN: 0007-0000-21-009-L04-P     Knowledge-Based  

3:50-4:40pm:  Breakout Session 2A– Psych Essentials for Primary Care/Comm Pharmacists (.75 contact hour) 

  • Identify opportunities to intervene on psychiatric medication therapy in community or primary care pharmacy settings
  • Conduct an evaluation of patients treated for depression and/or anxiety to determine whether a medication therapy intervention is necessary
  • Identify patients with severe mental illness who need referral to a mental health specialist 

 UAN: 0007-0000-21-010-L01-P      Knowledge-Based 

Breakout Session 2B– Launching CMM services through CRMC:  Workflow adaptations, support services, and patient enrollment strategies 

  • Describe key workflow adaptations to implement or advance CMM in a community pharmacy.
  • Summarize the types of support an enrolled community pharmacy can expect from a CRMC health plan.
  • Demonstrate the dynamics that optimizes the relationship and shared goals of the CRMC community pharmacy and health plan.  

UAN: 0007-0000-21-011-L04-P   Knowledge-Based 



  • Michael Hochman, MD, MPH, USC Gehr Center for Health Systems Science & Innovation, Associate Professor of Clinical Medicine, USC Keck School of Medicine
  • Matthew Manos, MFA, Assistant Professor of Teaching and Design, Iovine and Young Academy, University of Southern California
  • Connie Kang, PharmD, Assistant Professor of Clinical Pharmacy, USC School of Pharmacy
  • Diane Yoon, EdD, Associate Director of Continuing Professional Development, USC School of Pharmacy
  • Alex Kang, PharmD, Director, Clinical Pharmacy, LA Care Health Plan
  • Edward Jai, PharmD, Senior Director and Chief Pharmacist, Inland Empire Health Plan
  • Eddie Lee, PharmD, Vermont VO Pharmacy
  • Ramesh Upadhyayula, PharmD, Desert Hospital Outpatient Pharmacy
  • Jennifer Yacco, CPhT, Inland Empire Health Plan
  • Ben Hernandez, CPhT, Inland Empire Health Plan
  • Dri Wang, PharmD, BCPP, Senior Medical Sciences Liaison, Otsuka Pharmaceuticals; Adjunct Faculty, USC School of Pharmacy
  • Hanna SungPharmD, BCACP, BC-ADM, APh, Manager, Ambulatory Care Pharmacy Practice 
    Pharmacy & Formulary, L.A. Care Health Plan
  • Sahar Dagher, PharmD, APh, Clinical Pharmacist, USC School of Pharmacy 
  • Lisa GoldstonePharmD, MS, BCPS, BCPP, Associate Professor of Clinical Pharmacy and Associate Director of Residency ProgramsClinical Pharmacy USC School of Pharmacy